If something is not right, we want to sort it out. Here is how returns and refunds work.
The short version
You have 30 days from delivery to start a return on most items, as long as they are unused and in their original packaging. Food and opened personal care products are the main exceptions, for safety reasons.
What can be returned
- Unopened, unused items in original packaging, within 30 days of delivery.
- Anything that arrived damaged, faulty, or was not what you ordered. Tell us as soon as you notice.
What cannot be returned
For health and safety reasons we cannot accept returns of:
- Food, drink, spices and other consumable grocery items, opened or unopened.
- Personal care products such as cleansers, moisturizers, shampoo and lip balm once the seal is broken or the item has been used.
- Any item returned more than 30 days after delivery.
- Items returned without their original packaging, or in a condition that means we cannot resell them.
This does not apply if the item was damaged, faulty or incorrect when it reached you. In that case we will always make it right, whatever the category.
How to start a return
Email contact@yhventures.co.site or call (949) 535-0037. Include:
- Your order number.
- Which item or items you want to return.
- The reason, and a photo if the item is damaged or the wrong thing arrived.
We will reply with return instructions and an address. Please do not send anything back before you have heard from us, as we may not be able to trace it.
Return shipping
If the item was damaged, faulty or incorrect, we cover the cost of returning it. If you changed your mind, the return postage is yours to cover. We recommend a tracked service, because we can only refund items that reach us.
Refunds
Once your return arrives and we have checked it, we will email you to confirm. Approved refunds go back to the original payment method. How quickly it appears depends on your bank or card issuer, and is usually a few business days after we process it.
Original delivery charges are refunded when the return is our fault. They are not refunded when you simply changed your mind.
Exchanges
We handle exchanges as a return plus a new order. That is usually faster than holding stock while a parcel is in transit. Contact us and we will walk you through it.
Something arrived damaged
Email us within a few days of delivery with your order number and a photo. We will send a replacement or refund you, whichever you prefer, and we will not ask you to pay return postage.
Contact
Email contact@yhventures.co.site or call (949) 535-0037. We aim to answer every message, and email usually gets the fastest reply.